The CBIC issued Frequently Asked Question 5 (FAQs-5) dated September 23, 2025 regarding GST Grievance Redressal on National Consumer Helpline.
Q: Whom do I contact to raise queries/complaints regarding not receiving benefits of GST rate changes?
Ans. Please call National Consumer Helpline (NCH) via toll free number 1915 or WhatsApp at 8800001915. Complaints/queries can also be registered on the Integrated Grievance Redressal Mechanism (INGRAM) portal.
The FAQs can be accessed at: https://a2ztaxcorp.net/wp-content/uploads/2025/09/Frequently-Asked-Question-5.pdf
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