The Department of Commerce’s SEZ-Admin Section has issued Instruction No. 118 dated February 19, 2025, directing all Development Commissioners of Special Economic Zones to schedule weekly ‘Jan Sunwai’ sessions via video conferencing for at least two hours to address grievances of stakeholders, including unit holders and developers. The schedule must be publicly displayed on respective websites. Competent officers are to be designated to hear grievances and provide timely resolutions. Monthly compliance reports detailing grievances heard and resolutions offered must be submitted by the 5th of the following month.
I am directed to state that in order to provide an institutional mechanism for the redressal of grievances of unit holders and other stakeholders, all Development Commissioners of Special Economic Zone should schedule ‘Jan Sunwai’ through Video Conferencing (VC) for at least two hours in a week on working days.
The Development Commissioners are advised to fix a time schedule of VC which may be notified for public information to all stakeholders including developers, unit holders, etc. and prominently displayed on the respective website also. It is also requested that competent officers from the SEZ may be designated to hear the grievances and provide resolutions in a time-bound manner.
A copy of public notice along with schedule of Jan-Sunwai may be shared with this Department. A monthly compliance report containing the number of grievances heard, resolutions offered etc. may be shared by every 5th of the following month with this Department.
The Instructions can be accessed at: https://a2ztaxcorp.net/wp-content/uploads/2025/02/Instruction-118-dated-19.02.2025_0.pdf