The Goa GST Department issued Instruction No. 03 of 2025-GST dated July 09, 2025 regarding the Grievance Redressal Mechanism for processing of application for GST registration.
Reference is invited to instruction No. 02 of 2025-GST dated 06.05.2025 issued by the Office of the Commissioner of Commercial Taxes, for processing of GST registration application. Any applicant whose Application Reference Number (ARN) has been assigned to State jurisdiction and who has a grievance in respect of any query raised in contravention of the said instructions, regarding grounds of rejection of application etc. may approach the Additional Commissioner of State Tax (HQ).
In order to provide a quick and effective grievance redressal mechanism to applicants, the following instructions are being issued:
(i) Additional Commissioner of State Tax (HQ) may publicize an email address on which the applicants can raise their grievances. Wide publicity may be given to this email id
(ii) The applicants may send grievances containing ARN details, jurisdiction details (Centre/State) and issue in brief on that email address.
(iii) In case where grievance received pertains to Centre jurisdiction, the office of the Commissioner of Commercial Taxes shall forward the same to the concerned Centre jurisdiction and a copy endorsed to the GST Council Secretariat.
(iv) Additional Commissioner of State Tax (HQ) may ensure timely resolution of grievances received and intimate the applicants regarding the same. In case where queries raised by the officer are found to be proper, the applicants may be suitably advised.
(v) Additional Commissioner of State Taxes (HQ) may submit a monthly report on the status of grievance redressal to the Commissioner of State Tax.
The Instructions can be accessed at: https://a2ztaxcorp.net/wp-content/uploads/2025/07/Goa-_-Instruction-No.-03-of-2025-GST.pdf
