The Central Board of Direct Taxes (CBDT), Department of Revenue, Ministry of Finance, Government of India, vide Press Information Bureau (PIB) Press Release dated November 13, 2026 (Release ID: 2335973), has announced significant achievements under Special Campaign 6, aimed at institutionalising Swachhata, improving administrative efficiency, streamlining record management and ensuring timely disposal of pending public grievances across Income Tax Department offices in India.
The campaign was conducted in accordance with the guidelines issued by the Department of Administrative Reforms and Public Grievances (DARPG), continuing the Government’s administrative improvement initiatives undertaken since 2021.
CBDT Disposes of 29,153 Public Grievances, Exceeding Target by Over 93%
In a major achievement towards citizen-centric tax administration, the CBDT successfully disposed of 29,153 public grievances against its initial target of 15,081 cases.
The Department exceeded its grievance disposal target by approximately 93.31%, demonstrating its emphasis on timely resolution of public grievances, administrative accountability and improved taxpayer services.
The initiative reinforces the Government’s broader objective of promoting ease of living and ease of doing business through responsive and efficient administration.
Over 1.54 Lakh Sq. Ft. Office Space Freed Through Record Management and Optimisation
As part of Special Campaign 6, the Income Tax Department successfully freed approximately 1.54 lakh square feet of office space through systematic disposal of obsolete records, removal of unused materials and effective utilisation of departmental infrastructure.
The initiative has contributed to better workplace organisation, improved office hygiene and the availability of additional space for productive administrative purposes.
Revenue of ₹36.9 Lakh Generated Through Disposal of Scrap and Obsolete Materials
The CBDT reported generation of ₹36.9 lakh in revenue through the sale of scrap and obsolete materials during Special Campaign 6.
The initiative demonstrates the Department’s efforts to convert unused resources into productive value while simultaneously improving cleanliness, sustainability and operational efficiency.
Over 90,000 Physical Files Weeded Out and 24,000 E-Files Closed
To streamline departmental record management and minimise unnecessary administrative burden, the Income Tax Department undertook extensive file review and disposal exercises.
During the campaign, more than 90,000 physical files were weeded out, while over 24,000 electronic files were closed.
These measures are intended to improve record management, reduce unnecessary paperwork and promote digital administration across Income Tax Department offices.
E-Waste Disposal Initiatives Generate Revenue of ₹17.66 Lakh
Income Tax Department offices at Bengaluru, Chennai, Gujarat, Guwahati, Hyderabad, Odisha and Delhi undertook special initiatives for environmentally responsible disposal of electronic waste.
The initiatives generated revenue of approximately ₹17.66 lakh (₹17,66,225) while ensuring systematic handling of discarded electronic equipment.
The measures also helped reduce clutter, improve workplace safety and promote sustainable management of departmental resources.
Delhi Income Tax Department Introduces Online Sports Quota Recruitment Portal
As part of its digitisation initiatives, the Office of the Principal Chief Commissioner of Income Tax, Delhi, developed an online Sports Quota Recruitment Portal for 2026.
The portal facilitates online submission of applications by candidates and aims to ensure greater transparency, efficiency and streamlined recruitment procedures.
The digital initiative is expected to reduce physical paperwork, simplify verification of applications, improve record accessibility and strengthen monitoring of recruitment processes, in alignment with Digital India and e-Governance objectives.
Innovative ‘Waste to Art’ and ‘Waste to Wealth’ Initiatives Promote Sustainability
Several Income Tax Department offices introduced innovative environmental initiatives under Special Campaign 6.
In Odisha, the Office of the Principal Chief Commissioner of Income Tax, Bhubaneswar, created a symbolic ‘Gaj-Garuda’ structure using discarded office materials at zero cost, demonstrating resource conservation and creative waste utilisation.
Similarly, the Income Tax Department in Kolkata organised a ‘Waste to Art’ exhibition from 1 October to 6 October 2026, displaying artistic creations made from discarded household and office materials.
At Ahmedabad, an exhibition on ‘Waste to Wealth’ was organised at Aaykar Bhavan, Vejalpur, to encourage recycling and productive utilisation of waste materials.
These initiatives highlighted the Department’s commitment to environmental sustainability and responsible waste management.
Cleanliness Campaigns Conducted Across Income Tax Offices and Public Places
The Income Tax Department conducted extensive Swachhata drives across departmental offices and several public locations.
Special cleanliness initiatives were undertaken in West Bengal & Sikkim, Mumbai, Uttar Pradesh (East) and Gujarat, covering educational institutions, tourist locations, public facilities and places of worship.
Prominent locations included St. John’s Church in Kolkata, educational institutions in Kalimpong and Darjeeling, Vastrapur Railway Station in Ahmedabad and a pilgrimage site at Mehsana.
The initiatives extended the Department’s cleanliness efforts beyond government offices to public spaces.
Mini Library Established in Delhi Through Effective Space Utilisation
The Office of the Director General of Income Tax (Investigation), Delhi, transformed underutilised office space into a ‘Laghu Pustakalaya’ (mini library).
The facility includes a reading lounge, bookshelves, appropriate lighting, seating arrangements and indoor plants.
The initiative promotes productive utilisation of available office space while providing a conducive environment for reading, learning and employee well-being.
CBDT Strengthens Public Outreach Through Social Media Awareness Campaigns
To create wider public awareness regarding Special Campaign 6, field formations of the Income Tax Department shared more than 200 social media posts through official channels.
These communications highlighted campaign achievements, cleanliness activities, innovative practices and local administrative initiatives undertaken across the country.
CBDT Reaffirms Commitment to Efficient, Transparent and Citizen-Centric Administration
The CBDT reiterated its commitment to institutionalising cleanliness, modernising records management, promoting environmentally responsible waste disposal and improving the utilisation of departmental resources.
The outcomes of Special Campaign 6 reflect continued efforts towards efficient public grievance disposal, sustainable administration, digital transformation and improved citizen services.
The initiatives also demonstrate the importance of administrative reforms in strengthening public service delivery and supporting the Government’s objectives of ease of living and ease of doing business.
The Press Release can be accessed at: https://www.pib.gov.in/PressReleaseDetail.aspx?PRID=2335973®=48&lang=1
