The Government of Meghalaya, Excise, Registration, Taxation & Stamps Department, vide Notification No. ERTS(T)70/2024/21 dated September 07, 2026, has introduced additional taxpayer facilitation and grievance-redressal measures for GST compliance in the State, with a view to further promoting Ease of Doing Business.
The Notification has been issued in partial modification of Order No. CTAS-18/2017 Pt.II/458 dated 25 January 2021 and Notification No. ERTS(T)70/2024/12 dated 15 October 2024. The earlier framework had established Facilitation Centres across Meghalaya to provide access to the GST Common Portal and assistance in relation to procedures under the Meghalaya Goods and Services Tax Rules, 2017. The October 2024 Notification had also introduced a helpline facility for GST registration-related queries and refund of returns under the GST Act.
Under the latest Notification, the Government has directed that Facilitation Centres and the GST Helpline shall assist taxpayers in the e-filing of returns under the Meghalaya Goods and Services Tax Act. This is expected to provide greater support, particularly to taxpayers who may face procedural or technical difficulties while filing GST returns electronically.
Further, grievances arising during the process of e-filing of returns under the Meghalaya GST law will now be captured through the State GST Portal — meggst.gov.in. The measure seeks to create a structured and transparent mechanism for recording and addressing taxpayers’ e-filing related difficulties.
Significantly, the Government has also mandated publication of a real-time dashboard displaying the resolution status of such grievances on the official website of the Taxation Department. The dashboard is intended to enhance transparency and enable monitoring of grievance disposal and taxpayer assistance.
All other provisions of Order dated 25 January 2021 and Notification dated 15 October 2024, except to the extent modified by the latest Notification, will remain unchanged and continue to be in force.
The measures introduced through Notification No. ERTS(T)70/2024/21 dated 7 September 2026 come into force with immediate effect.
The Order can be accessed at: https://meghalaya.gov.in/sites/default/files/circulars/ERTS_T_70_2024_21_A.pdf
