Finance Minister Nirmala Sitharaman on Friday asked GST officers to be polite and make life easier for honest taxpayers, but deal firmly with dishonest ones.
Speaking at the CGST building inauguration here, the minister flagged the need for “timely conclusion” of disciplinary proceedings against officers, and said by doing so the CBIC would send a clear message that misconduct, dereliction of duty or unethical behaviour will not be tolerated.
Asking field officers to use technology for faster registration approvals and grievance redressal, Sitharaman also tasked them to “proactively” undertake trade facilitation measures. “There is no iron wall between you and trader, there is thin air. You can understand where the difficulty is, rather than muddying it up any further.”
